1. Digital Nature of Our Products

All products available at refreshed-repaired are digital downloads (toolkits, scripts, templates, guides, and frameworks). No physical items are shipped. Once a purchase is completed, the product files are delivered instantly to the email address or account associated with your order.

2. Eligibility for Refunds

Because our products are digital and cannot be returned, refunds are granted only in specific cases:

  • The product cannot be downloaded due to a technical error on our side.
  • The delivered files are corrupted or incomplete.
  • The product description significantly misrepresents the delivered content.
  • Duplicate payments were made by mistake.

Refunds are not granted for:

  • Change of mind after purchase.
  • Customer’s inability to operate the product due to lack of required software, knowledge, or system compatibility (requirements are always listed in product descriptions).
  • Misuse or modification of files by the customer.

3. Requesting a Refund

If you believe you are eligible for a refund, you must submit a request within 7 calendar days of purchase by contacting our support team. Please include:

  • Your order number.
  • The email used for the purchase.
  • A detailed description of the issue.

Our team will review your request within 5 business days and notify you of the outcome.

4. Refund Process

  • If your refund request is approved, the amount will be returned to your original payment method within 7–10 business days, depending on your payment provider.
  • Partial refunds may be granted if only part of the purchase was affected.

5. Technical Assistance Before Refund

In most cases, our team will first attempt to resolve the issue by:

  • Re-sending the product files.
  • Providing alternative download methods.
  • Offering technical guidance for proper use.
    Refunds will only be issued if these steps cannot resolve the problem.

6. Policy Updates

refreshed-repaired reserves the right to amend this Refund & Returns Policy at any time to reflect legal requirements, changes in business operations, or customer feedback. All updates will be published on this page with immediate effect.